Online booking terms

Terms and agreements


By booking and staying in an apartments of one the İstanbul Suites below, you agree to accept our terms and conditions stated below.


Website Use

Use of this website is subject to the terms and conditions outlined below. By using this website you agree to be legally bound by these terms and conditions. Users enter site at own risk. All rates quoted are subject to availability and alteration and may be subject to a minimum night stay. All discounted rates quoted are limited offers and subject to availability and/or a minimum night stay. While every effort has been made to ensure the accuracy of all information, istanbulsuites.com cannot be held liable for any errors or omissions and reserves the right to change information and descriptions of listed accommodation and products.

Online Bookings

Please note that different terms, conditions & cancellation policies in relation to all online bookings via istanbulsuites.com may apply depending on the accommodation or rate type selected. Please read carefully the accommodation rate details that are provided before you make your booking. You are advised to check thoroughly the rate details before making your online reservation.

Limitation of Liability

İstanbul Suites cannot be held liable for any direct or indirect damage that may arise as a consequence of the client's use of the apartment, including and without limitation, damages, insurance, losses because of fire, robbery or criminal behavior.

Reservation

Your reservation is made directly with the İstanbul Suites you have chosen. By confirming your reservation with istanbulsuites.com you are entering into a contract with the İstanbul Suites.

Payment

A full pre-payment of the total cost of the booking is required at the time of making the reservation. You will receive an electronic confirmation of your booking when the full pre-payment is charged successfully from your credit card. The full pre-payment will be charged at least 90 days prior to arrival.
With confirming your booking you automatically authorize the İstanbul Suites to charge your credit card. In case your credit card cannot be charged the İstanbul Suites will contact you to provide new credit card details to settle the payment. Before leaving the apartment you must settle any "extras" charges.

Credit Cards

İstanbul Suites accepts MasterCard, Visa and American Express and Paypal.

Security Deposit

Upon arrival a valid credit card is required as a security deposit. A reservation of per apartment will be made on
your card and released automatically within a maximum of 14 days from the check in date on the conditions that:

no damage to the apartment(s) has occurred, by any guest in the party
no damage to any property has occurred, by any guest in the party
no undue disturbance to other guests or residents has occurred, by any guest in the party
no use of drugs has occurred in and around the premises of the apartment by any guest in the group.
If this cost exceeds the value of the deposit, the İstanbul Suites reserves the right to charge the excess to the guest's (or guests') credit card(s). If the İstanbul Suites receives serious complaints or any disputes arise, they reserve the right to terminate your stay without notice.

Check-in & Check-out Time

You must comply with the rules for checking-in and checking-out. If there is any delay in vacating the apartment beyond the agreed time, a full day's rental may be charged to you. Daily check-in time is from 14:00 and check-out is till 11:00. For arrivals after 19:00 an additional fee of 40,- will be charged in cash on arrival.

Cancellation

To cancel a reservation, please contact the İstanbul Suites as soon as possible by email, quoting your booking reference number (also contained within our email). If you need to cancel a booking urgently and it is outside office hours, we advise you to inform the İstanbul Suites directly using the contact details you will find on the confirmation email from the İstanbul Suites. Any cancellation may be liable to pay cancellation charges. Depending on the reasons for your cancellation, you may be able to reclaim these cancellation charges from your insurance company, if you have taken out travel insurance. We strongly recommend that all clients obtain appropriate travel and personal insurance cover. CANCELLATION and MODIFICATION CHARGES - In the event of cancellation of a booking, even if it is substituted by another booking, the following penalties must be paid: deposit payments will be lost, 60% of the balance rental price if the cancellation is made at least 50 days before the start of the letting period; 80% of the rental price if the cancellation is made between 49 and 40 days before the start of the rental period; 100% of the rental price if the cancellation is made between 39 and 1 day(s). If İstanbul Suites should, for any reason beyond their control, including force majeure, be unable to provide the customer with the property he/she has booked, the company reserves the right to transfer the customer, upon agreement, to a similar property. If the price of the substituted property is less, the difference will be reimbursed to the customer. If the price of the substituted property is higher, the difference will be charged to the customer. If, however, no agreement can be reached, both contractual parties are authorized to cancel the contract. İstanbul Suites will refund to the customer all monies paid.

The İstanbul Suites reserves the right to cancel or alter the booking if:

The apartment(s) or part of it is not available due to Force Majeure.
The İstanbul Suites becomes insolvent or enters into liquidation or receivership.
The guest (s) are not able to show valid ID.
The guest (s) are not able to provide a security deposit.
The İstanbul Suites cannot be held liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled neither when the İstanbul Suites is unable to live up to the contractual obligations as a result of events beyond his reasonable control, which include but not be limited to events such as war, civil strife, terrorist activity, labor disputes, natural or man-made disaster, fire, flood, adverse weather conditions and local regulations.

Alterations

If for any reason you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), the İstanbul Suites will investigate all possibilities to comply with your request, however no guarantee can be given. In case no suitable alternative is available, the cancellation policy is applicable.

Occupants

Only persons notified to the İstanbul Suites upon arrival and registered in the check form may occupy the apartment. You may not re-let/sublet the apartment to any other third party without prior and specific written approval from the İstanbul Suites. The number of persons permitted to occupy the apartment is limited to the number of max persons as stated on istanbulsuites.com and this limit may not be exceeded without prior written approval from the İstanbul Suites. The İstanbul Suites reserves the right to refuse admittance to the apartment if this condition is not met.

Behavior

You are responsible for the correct and decent behavior of all the persons in the party. Should that person, or any of the persons accompanying him/her not behave in a suitable and responsible way, the İstanbul Suites shall be entitled to request the client and the persons accompanying him/her to leave the apartment without the right to claim any type of compensation. Drugs are strictly prohibited in and around the premises of all the apartments. In some apartments it is allowed to smoke tobacco.

Damage

The İstanbul Suites is not responsible for any loss or damage to your goods or personal belongings kept at the accommodation. You are also responsible for taking all-reasonable care of the apartment and its contents. Except in the case of normal wear and tear you are responsible for any damage to the apartment or its contents during your stay, which has occurred due to the negligence, willful default or irresponsible behavior on the part of yourself or those occupying the apartment or your guests. Any damage must be reported to the İstanbul Suites without delay.

Fair Use

You and your party agree to be considerate tenants and will take good care of the apartment(s) and leave the apartment(s) in a clean and tidy condition at the end of the rental period. You and your party also agree not to act in any way, which would cause disturbance to those residents in neighboring properties.

Force Majeure

The provision of short-let property rentals is a "grey area" and there is some risk that the authorities may close down, or otherwise prevent access to properties that are listed on this site. All property rentals on this site are subject to the local laws and legal conventions of the country the İstanbul Suites origins from. Such laws may change without notice. In the event that new or existing laws governing the short-term rental of properties, which may have an adverse effect on such rentals (including, but not limited to prohibition of such rentals), come into effect, the İstanbul Suites will endeavor to relocate any pending arriving parties in alternative accommodation (to a similar standard). In the event that relocation is not possible, or undesired, the İstanbul Suites will refund any monies paid for affected accommodation booked through our booking agent.

The İstanbul Suites will not accept responsibility for the enforcement, amendment or introduction of such laws, and no compensation (beyond refunding of deposits) will be entertained.

Adjustments

We reserve the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company's business. The onus is placed on all parties using the website to undertake adequate measures to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use our booking websites, it is implied that any such third party accepts any such changes, and that any such third party undertakes to comply with any such changes.